Frequently asked questions

FAQs and Our Policy
How can I place an order for the products I want?
Tap the "Add to Cart" button to put the selected product into your shopping cart. Once you've finished your shopping spree, visit the shopping cart page and click the "Checkout" button to complete the transaction process.
Is my payment information kept secure?
Without a doubt! Our payment processing system is 100% secure. Our technical internet security team is dedicated to ensuring you have a safe and reliable shopping journey.
When will the items I ordered reach me?
Once our team processes your order within 1 to 3 business days, you'll receive a shipping confirmation sent to the email you've registered with us.
Is there a way to track my order?
Yes! You'll be given a tracking number after the purchase is successfully completed.
How much does the shipping cost?
The shipping cost is determined by the location where your package is shipped from. You can see the shipping cost on the checkout page after you input your shipping address.
If I order multiple products, will they be shipped together in one package?
Usually, multiple products are packaged in separate packages.
What's your return policy?
If you're not satisfied with the product you received, please contact our customer service department, and we'll do our utmost to solve the problem.
How can I reach out to you?
If you need to contact us, please fill out this contact form or send an email to ohlvyhyio@outlook.com. Our dedicated customer service team is ready and willing to assist you.